Why Carrier Selection Matters
Choosing the wrong refrigerated carrier can result in:
- Spoiled products and complete cargo loss
- Regulatory violations and fines
- Damaged customer relationships
- Insurance claims and financial losses
Take the time to vet potential carriers thoroughly. Here are the 10 essential questions to ask.
Question 1: What is Your Temperature Range Capability?
Why it matters: Different products require different temperatures. Not all reefer units have the same capabilities.
What to look for:
- Full range from -20°F to 70°F
- Multi-zone capabilities for mixed loads
- Consistent accuracy throughout range
Question 2: How Do You Monitor Temperature During Transit?
Why it matters: Real-time monitoring catches problems before they become disasters.
What to look for:
- Continuous temperature logging
- Real-time alerts to dispatch and customers
- Historical data available for compliance
Question 3: What is Your On-Time Delivery Record?
Why it matters: Late deliveries can be as damaging as temperature failures for time-sensitive products.
What to look for:
- Documented on-time percentage (95%+ is good)
- Process for handling delays
- Communication protocols when issues arise
Question 4: What is Your Claims History?
Why it matters: Past performance predicts future reliability.
What to look for:
- Low or zero cargo claims
- How claims are handled when they occur
- Insurance coverage and limits
Question 5: Are Your Drivers Trained in Reefer Operations?
Why it matters: Improper operation is a leading cause of temperature failures.
What to look for:
- Specific reefer training programs
- Experience requirements
- Understanding of pre-trip procedures
Question 6: What Equipment Do You Use?
Why it matters: Older or poorly maintained equipment fails more often.
What to look for:
- Average fleet age
- Maintenance schedules
- Equipment brands and specifications
Question 7: How Do You Handle Pre-Cooling?
Why it matters: Improper pre-cooling is a common cause of temperature excursions.
What to look for:
- Standard pre-cool procedures
- Documentation of pre-cool temperatures
- Time allowances for proper cooling
Question 8: What Documentation Do You Provide?
Why it matters: Regulatory compliance requires proper documentation.
What to look for:
- Temperature logs available on demand
- Bill of lading accuracy
- Chain of custody records
- Photo documentation options
Question 9: What is Your Safety Record?
Why it matters: Safety issues put your cargo and brand at risk.
What to look for:
- CSA scores and FMCSA compliance
- DOT inspection results
- Safety training programs
Question 10: Can You Provide References?
Why it matters: Other customers' experiences are the best indicator of what to expect.
What to look for:
- References in your industry
- Long-term customer relationships
- Specific feedback on handling similar products
Red Flags to Watch For
Be cautious if a carrier:
- Won't provide documentation or references
- Has significantly lower prices than competitors
- Can't explain their monitoring procedures
- Has high driver turnover
- Lacks proper certifications
Making Your Decision
After gathering answers to these questions:
The Bottom Line
Choosing a reefer carrier isn't just about finding the lowest rate. It's about finding a partner you can trust with your valuable, temperature-sensitive cargo.
Frequently Asked Questions
Q: Should I always choose the carrier with the lowest quote?
A: Price is important, but the cheapest carrier often costs more in the long run through claims, late deliveries, and headaches.
Q: How many carriers should I get quotes from?
A: We recommend getting quotes from 3-5 qualified carriers and evaluating based on the criteria above, not just price.
Q: How do I verify the information carriers provide?
A: Ask for documentation, check FMCSA records online, and always call references.
*At MDS Carriers, we're confident in our answers to all 10 questions. Contact us today to see why businesses trust us with their refrigerated freight.*